Privacy Policy

1. Data controller

This Privacy Policy describes how Global Med FCL, trading as Global Med Costa Rica, collects, uses, stores and protects information supplied by people who use this website.

Personal data will be processed with the aim of complying with applicable Costa Rican legislation, including Law No. 8968 on the Protection of Individuals with Regard to the Processing of their Personal Data and applicable regulations.

2. Information we may collect

Depending on how you interact with this website, Global Med may collect information you voluntarily provide, including:

• First and last name.
• Phone number.
• Email address.
• Company or organization name.
• Information related to business inquiries.
• The specialty requested when booking an appointment.
• The date, time and type of a booked appointment.
• Information associated with package or service requests.
• Comments, notes or information the user chooses to provide voluntarily through forms.

3. Purposes of processing

The information collected may be used to:

• Respond to user inquiries.
• Manage service requests.
• Manage business inquiries from companies.
• Process and manage appointment bookings.
• Send booking confirmations.
• Manage requests for health, prevention or wellness packages.
• Contact the user when necessary to handle a request they initiated.
• Provide administrative and business follow-up on requests received.
• Improve website functionality, security and user experience.
• Comply with applicable legal or regulatory obligations.

4. Basis for processing

By voluntarily providing information through the forms on this website, users authorize its use to handle the corresponding request for the purposes described in this Policy.

Where a purpose requires specific consent under applicable law, such consent may be requested separately.

5. Appointment bookings

The website may allow users to book appointments for certain Global Med services.

Identification and contact details, together with the selected specialty, appointment type, date and time, may be requested to manage a booking.

Online booking serves primarily administrative and coordination purposes. It does not constitute a medical consultation, diagnosis, professional assessment, prescription or emergency care.

6. Package requests and payment methods

The website may allow users to request service packages and select an available payment method.

When users select a payment method provided through an external platform, financial processing may take place outside this website and will be subject to the relevant provider's terms and policies.

Global Med does not request full card numbers, card security codes or banking credentials through this website's general forms.

7. Email and other communications

Global Med may use the contact details provided to send information directly related to a request, booking, service or process initiated by the user.

Depending on the service requested, communications may take place by email, phone, WhatsApp or other contact channels voluntarily provided by the user.

8. Information retention

Personal data will be retained for as long as reasonably necessary to fulfill the purposes for which it was collected, comply with legal obligations, handle requests, maintain administrative records and protect Global Med's legitimate interests where appropriate.

Retention periods may vary depending on the nature of the information and applicable obligations.

9. Information security

Global Med seeks to apply reasonable technical, administrative and organizational measures to protect information against unauthorized access, alteration, loss, disclosure or improper processing.

However, no Internet-connected system can guarantee absolute security. Users are therefore advised to avoid transmitting sensitive information that is unnecessary for the requested process.

10. Internal access to information

Access to information collected through this website may be limited to authorized personnel who need it to manage requests, bookings, services, administrative functions, support or compliance obligations.

11. Providers and third parties

To operate certain website components, Global Med may use technology providers for web hosting, email, infrastructure, analytics, communications, security or external service processing.

Where applicable, these providers may process information only to the extent necessary to deliver the contracted service and in accordance with their respective obligations and policies.

12. Cookies and similar technologies

The website may use technical cookies necessary for its operation and, where implemented, measurement or analytics technologies to understand website use and improve the experience.

If tools requiring consent under applicable regulations are introduced, Global Med may implement the relevant mechanisms to inform users and manage that consent.

13. External links and services

This website may contain links to websites, platforms or services managed by third parties. Global Med does not control the privacy practices of those external websites.

Please review the relevant provider's policies and terms before providing personal information on external platforms.

14. Data subject rights

Data subjects may exercise the rights recognized by applicable Costa Rican law, including requesting information about their data and, where applicable, access, correction, updating, deletion or withdrawal of consent.

Requests will be handled in accordance with the requirements, exceptions and time limits established by applicable regulations.

15. Minors

When a request concerns a minor, the information must be provided or managed by their parent, legal representative or duly authorized person, where appropriate.

16. Medical emergencies

17. Changes to this Policy

Global Med may update this Privacy Policy when its services, processes, technologies or legal requirements change.

The current version will be available on this page with its last updated date.

18. Contact

For inquiries about this Privacy Policy or the processing of personal information, please contact Global Med Costa Rica through the official channels available on this website.

Phone: +506 2221 5933